3-YEAR LIMITED WARRANTY
Every 360massage chair is protected from day one
Warranty at a glance
36 months
Coverage begins the day your chair is delivered, not the day you ordered it.
Parts and mechanics
Rollers, motors, air pumps, control boards and actuators are all covered.
Parts shipped free
Approved replacement parts ship to you anywhere in the world at no cost, with any duties or taxes paid by us.
Guided support
A technician walks you through diagnosis over video call or WhatsApp.
What is covered, and what is not
Covered
- Massage mechanism: rollers, gears and drive motors
- Air compression system: pumps, valves and airbags
- Control board, power supply and wiring harness
- Remote control or touchscreen controller
- Heating elements and heat therapy modules
- Recline actuators and the structural frame
- Bluetooth and audio module
- Manufacturing defects in upholstery or stitching
- Chairs that arrive damaged, when reported within 48 hours
Not covered
- Normal wear: fading, creasing or softening of upholstery
- Damage from misuse, drops, spills, pets or sharp objects
- Use with a converter or adapter we did not supply, or on an ungrounded outlet
- Commercial or rental use without a commercial agreement
- Repairs or disassembly by anyone we did not authorise
- Cosmetic marks that do not affect how the chair works
- Exceeding the stated user weight or height limits
- Loss or damage to accessories, covers and packaging
- Chairs bought secondhand or from an unauthorised reseller
How to make a claim
01
Get in touch
02
Remote diagnosis
03
Repair or replace
Coverage by component
| Component | Remedy | Period |
|---|---|---|
| Massage mechanism (rollers, gears, drive motors) | Replacement part | 36 months |
| Air compression system (pump, valves, airbags) | Replacement part | 36 months |
| Control board, power supply, wiring | Replacement part | 36 months |
| Remote control / touchscreen | Replacement unit | 36 months |
| Heating elements | Replacement part | 36 months |
| Recline actuators and structural frame | Replacement part | 36 months |
| Bluetooth and audio module | Replacement part | 36 months |
| Upholstery: manufacturing or stitching defect | Repair or panel replacement | 36 months |
| Upholstery: wear, fading, creasing | Not covered | — |
| Cosmetic marks not affecting function | Not covered | — |
The terms, in plain English
Duration. 36 months (3 years) from the date your chair is delivered.
Who it covers. The original purchaser, at the delivery address on the order. The warranty is not transferable if the chair is resold.
Where it applies. Worldwide. Parts are shipped to your delivery address free of charge, with any duties or taxes paid by us.
What we need. Your order number or proof of purchase, the chair model, and clear photos or video of the fault.
Intended use. Residential use. Chairs placed in spas, offices, hotels, gyms or other commercial settings are covered under a separate commercial agreement, which our team will arrange with you.
Power supply. Every chair is supplied configured for the electrical standard of the country we deliver to, with the correct voltage and plug fitted. Damage caused by running a chair through a converter or adapter we did not supply, or on an ungrounded outlet, is not covered.
Replacement parts. Parts supplied under warranty are covered for the remainder of the original 36-month period, not a new term.
Transit damage. Inspect your chair on delivery. Report any damage to us within 48 hours with photographs so we can act on it quickly.
Warranty FAQ
Does the warranty start when I order or when the chair arrives?
Do I need to register my chair to be covered?
Who pays for replacement parts and shipping?
Will a technician come to my home?
I am outside the United States. Does the warranty still apply?
What if my chair arrives damaged?
Is the warranty different for commercial buyers?
Can I still return the chair instead of claiming?
Does the warranty cover the upholstery?
Something not working as it should?
360massage · 2600 S Chicago St, Joliet, IL 60436, United States
admin@360massage.com · (815) 865-0706 (phone and WhatsApp)
