About us: where wellness and design move as one at 360massage
360massage is a US luxury massage chair brand, with its team in Joliet, Illinois. We offer six full-body massage chairs, from the 5D Weltron flagship to the ready-to-deliver Raha, ship every one free, and support each chair directly with a 3-year warranty that includes free spare parts.
The idea behind the brand is balance: between body and mind, past and future, performance and design. Inspired by ancient cultures that valued rest and restoration, our chairs are made to create space for stillness, renewal and daily comfort, and to look at home in the room they sit in.
Our vision is wellness with deeper effects
Our mission is to redefine everyday wellness
A creative team building the future of relaxation
Joseph Ashton
Product design manager
Duke Cassel
QA manager
Our massage chair lineup
360massage offers six home massage chairs. Every one gives a full-body massage; they differ in mechanism, programs and finishes, so the right choice depends on which features matter most to you.
- Weltron (flagship): 5D mechanism on an SL-track, 22 auto massage modes and silicone leather upholstery, in 7 standard colors plus 18-color custom panels.
- Auren: 4D mechanism on an SL-track, 12 preset programs and ROVO robotic leg technology with walking simulation, in 13 standard colors plus 18-color custom panels.
- Ayla: 4D mechanism, in 3 colors.
- Rayan: 4D mechanism on an SL-track, in 2 colors.
- Niyak: 4D mechanism with an ErgoFlex S and L-Track, 8 massage techniques and PU leather, measuring 137 x 82 x 132 cm (53.9 x 32.3 x 52 in), in 6 colors.
- Raha: SL-track with a 1350 mm rail, Thai stretch through 2 push rods, 18 airbags with 3 intensity levels, 12 auto and 8 manual programs, 172-degree zero gravity, back and calf heating, heart-rate and blood-oxygen readings, wireless and USB charging and English voice guidance, in 3 colors. Raha is ready to deliver.
On every model, only the body color can be customized; interior and footrest finishes stay standard. You can compare the full lineup in the 360massage shop.
How ordering and delivery work
Shipping is free on every chair. Ready-to-deliver models arrive in 5-7 days, and built-to-order models, including custom colors, take 30-40 days. The shipping policy has the full details.
Before you order, check two things at home. Our chairs run on universal 110-240V power and need no dedicated circuit; you choose the plug type when you order. For delivery, the doorways on the way to the chair’s room should be at least 83 cm (32.7 in) wide, or 60 cm (23.6 in) with the side panels removed.
You can pay in full or spread the cost over 24-36 monthly payments through Affirm, and Klarna is also available at checkout. Our massage chair financing page explains how each option works.
How support and warranty claims work
Every 360massage chair is covered by a 3-year warranty with free spare parts, and coverage starts on the day your chair is delivered. Claims are handled directly by our team in Joliet, not by a third-party claim center. A claim usually goes like this:
- Get in touch. Message us on WhatsApp or through the contact form with your order number, chair model, a short description and a photo or video of the issue.
- Remote diagnosis. A technician reviews your case and, where useful, joins you on a video call. Many issues turn out to be a setting or a loose connector.
- Repair or replace. If a part is needed, we ship it free with fitting instructions. If a fault cannot be repaired, we arrange a replacement unit.
What is and is not covered is listed on the massage chair warranty page. For setup and everyday questions, our use manuals walk through each model. If a chair turns out not to be right for you, you can return it within 90 days with free return shipping and no restocking fee; the returns policy explains the steps.
Massage chairs for businesses
360massage chairs are not only for homes. Every model except Raha can be fitted with commercial features such as card payment acceptance and a QR reader, turning it into a vending chair for malls, airports, gyms, hotels and other public spaces. A commercial chair costs the same as the home version and carries the same warranty. Read more about our commercial massage chairs.
Our 3 core values
Client
We put people at the center of everything we create. Every chair, every feature, and every detail is designed with the client’s well-being in mind, because true innovation begins with listening and understanding real needs.Design
We believe design is more than appearance, it is how wellness is experienced. Our approach blends elegance with functionality, creating products that not only look refined but also feel natural, intuitive, and deeply restorative.Innovation
We see innovation as a path to better living. By combining advanced technology with ideas from traditional wellness practices, we keep refining how a chair moves, reclines and responds, so daily relaxation feels more natural and more balanced.Contact 360massage
Our team is at 2600 S Chicago St, Joliet, IL 60436. You can email us at admin@360massage.com or call +1 (815) 865-0706. For pre-sale questions, color choices or support, the contact page has a form where you can also leave your WhatsApp number so we can reply there.
Frequently asked questions about 360massage
1. Where is 360massage based?
Our team is in Joliet, Illinois, at 2600 S Chicago St. Support and warranty claims are handled there directly, not by a third-party claim center.
2. Who is behind 360massage?
A team of innovators, designers and wellness specialists. Product design is led by Joseph Ashton, and quality assurance is led by Duke Cassel.
3. How long does delivery take?
Ready-to-deliver models arrive in 5-7 days, and built-to-order models, including custom colors, take 30-40 days. Shipping is free on every chair.
4. How do I make a warranty claim?
Send your order number, chair model, a short description and a photo or video of the issue through WhatsApp or the contact form. A technician diagnoses it remotely, and any part you need ships free within the 3-year warranty.
5. Can I return a chair if it is not right for me?
Yes. You have 90 days to return it, with free return shipping and no restocking fee.
6. Which 360massage chair should I start with?
Start from the feature you care about most. Weltron is the flagship, with a 5D mechanism and 22 auto modes. Auren adds ROVO robotic leg technology with walking simulation. Raha is ready to deliver and adds Thai stretch, back and calf heating and 172-degree zero gravity.
