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RETURNS AND REFUNDS

90 days to change your mind.

Return any 360massage chair within 90 days of delivery for a full refund. Return shipping is free anywhere in the world, there is no restocking fee, and custom colors are included on exactly the same terms as everything else.
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360massage chair covered by a 90 day free return policy

Our return policy at a glance

The four things most people want to know, before the detail.

90-day window

You have 90 calendar days from the date your chair is delivered to request a return.

Free return shipping

We arrange and pay for freight collection from your address, anywhere in the world. You are never invoiced for it.

No restocking fee

We do not deduct a restocking or handling charge. You get the full purchase price back.

Custom colors included

Customised and custom-color chairs are returnable on the same terms as standard models.

What we can and cannot accept

You do not need a reason to return a chair. These are the only conditions that apply.

Accepted for return

  • Any reason at all, including simply changing your mind
  • Chairs in any color, including custom and customised orders
  • Chairs that have been used and tested, within reason
  • Chairs that arrived damaged or with missing parts
  • Chairs that do not function as described
  • Requests made within 90 days of the delivery date

Not accepted for return

  • Requests made more than 90 days after delivery
  • Chairs with damage caused after delivery, such as tears, burns, spills or pet damage
  • Chairs that have been modified, dismantled or repaired by someone we did not authorise
  • Chairs bought secondhand or from an unauthorised reseller
  • Chairs placed in commercial settings under a separate commercial agreement
Packaging. Keeping the original crate and packaging makes collection easier and faster, but it is not a condition of your return. If you no longer have it, tell us when you get in touch and we will arrange suitable packaging as part of the collection.

How to start a return

Four steps. You do not need to arrange a courier or pay anything up front.
01

Tell us

Email admin@360massage.com or message us on WhatsApp with your order number. A reason helps us improve, but it is not required.
02

We book collection

Within 2 business days we confirm your return and schedule a freight collection from your address at a time that suits you, wherever in the world you are. We handle all export and customs paperwork on the return leg and pay any charges involved.
03

Inspection

When the chair reaches our warehouse we inspect it, usually within 3 business days of arrival, and confirm the outcome by email. International returns spend longer in transit, so allow extra time for the chair to reach us.
04

Refund issued

We issue your refund within 5 business days of inspection, back to the original payment method.
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When your refund arrives

We issue every refund within 5 business days of inspecting the returned chair. The times below are how long your provider then takes to post it.
Paid withRefund returns toAppears within
Card (Visa, Mastercard, Amex, Discover)The card used at checkout5–10 business days
AffirmYour Affirm loan balance3–10 business days
Apple Pay or Google PayThe card linked to the wallet5–10 business days
Amazon PayYour Amazon Pay account3–10 business days
Refunds are always issued to the original payment method. We cannot refund to a different card, account or person. Your refund covers the full purchase price you paid, including any delivery charge, with no deductions. Refunds are issued in US dollars. If you paid in another currency, your bank or payment provider converts the refund at its own rate on the day it is processed, so the amount you receive locally may differ slightly from the amount you originally paid. That difference is set by your provider, not by us.

Cancellations, delivery and damage

Cancelling an order

You can cancel free of charge at any time before your chair ships. Contact us and we will refund you in full within 5 business days. Once the chair has shipped, use the 90-day return instead.

Delivery timeline

Chairs are built to order and typically arrive within 30 days, although international destinations can take longer. Delivery is free worldwide, import duties and taxes are included, and you receive tracking once your chair ships.

Damaged or lost in transit

Inspect your chair on arrival. Report any damage within 48 hours with photos and we will repair, replace or refund it. If a shipment is confirmed lost by the carrier, you receive a full refund or a replacement chair, whichever you prefer.

Faults after the 90 days

Your chair is also covered by our 3-year limited warranty on parts and mechanical components. If a fault develops after the 90-day return window has closed, the warranty is the route to a repair or replacement rather than a refund.

How you can pay

All payments are processed over an encrypted connection. We never store your full card details on our servers.

Cards. Visa, Mastercard, American Express and Discover.

Wallets. Apple Pay, Google Pay and Amazon Pay.

Financing. Affirm, with 24 to 36 month terms and 0% APR available for eligible buyers.

Currency. All prices and refunds are in US dollars. If your card or account is held in another currency, your bank or provider applies its own exchange rate to both the payment and the refund.

FSA and HSA. Available to customers in the United States in qualifying cases, subject to your plan administrator.

Returns FAQ

Do I need a reason to return my chair?
No. Within 90 days of delivery you can return a chair for any reason, including simply deciding it is not right for your space. We will ask for feedback so we can improve, but it is never a condition of your refund.
When it arrives. The clock starts on the delivery date, so the build and shipping time never eats into your window.
Correct. We arrange and pay for freight collection from your address, wherever in the world you are. There is no return shipping charge and no restocking fee.
Yes. The 90-day window, the free collection and the no-restocking-fee promise apply worldwide on identical terms. We arrange the freight, handle export and customs paperwork, and cover every cost involved. Refunds are issued in US dollars to your original payment method, and your bank applies its own exchange rate.
Yes. Custom and customised chairs are returnable on exactly the same terms as our standard models, with the same 90 days and the same free collection.
Yes. We expect you to sit in it and test the programmes. Returns are only refused where a chair has been damaged after delivery, modified, or repaired by someone we did not authorise.
That is fine. Tell us when you get in touch and we will include suitable packaging as part of the collection.
Contact us at admin@360massage.com or on WhatsApp. Cancellation before shipment is free and refunded in full within 5 business days.
Your 3-year limited warranty covers parts and mechanical components. We repair or replace under warranty rather than refund once the return window has closed.

Ready to start a return?

Send us your order number and we will take it from there. Our team replies within 24 hours, and usually within minutes during business hours.
Contact us
WhatsApp us

360massage  ·  2600 S Chicago St, Joliet, IL 60436, USA
Email admin@360massage.com  ·  Phone and WhatsApp (815) 865-0706

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Free Delivery

Your chair arrives at your door with free delivery service.

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90 Days Returns

Enjoy hassle-free returns within 90 days if you’re not fully satisfied.

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Secure Payment

Shop confidently with safe and encrypted payment options.

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3-Year Warranty

Every chair comes with warranty coverage for your peace of mind.

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Color Customization

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