There is no delivery charge to anywhere we ship. It is already included in the price of every chair.
Your chair is made to your specification after you order. Most arrive within 30 days, though international destinations can take longer.
We act as importer of record and pay all customs charges, duty and local tax ourselves. Nothing is payable on arrival.
You receive tracking the moment your chair ships. The carrier agrees an appointment with you and carries the chair to the room you choose.
Our carriers do the carrying, stairs included, so you will not be lifting anything. What matters is whether the crate fits through the gaps on the way in, so check doorways, corners and stairwells against the crate dimensions rather than the chair dimensions.
Decide where the chair will live and clear the floor. Leave the recline clearance stated in the manual behind the chair, and make sure there is a grounded power outlet within reach.
Someone aged 18 or over must be present. If access is awkward, such as narrow stairs, an upper floor without a lift or a long carry, tell us before you order so we can plan for it.
Your chair is delivered to your door and carried through to whichever room you want it in. No room is off limits, there is no surcharge for stairs or upper floors, and there is nothing to arrange in advance. Simply tell the crew where it goes when they arrive.
Beyond that, no major installation is required. Chairs arrive ready to use with clear setup guidance, and our team will gladly walk you through the first setup over WhatsApp or video call if you would like a hand.
Inspect the crate and the chair before the driver leaves. Photograph anything that looks wrong and send it to us within 48 hours of delivery. We will repair, replace or refund it.
If a carrier confirms a shipment is lost, you choose: a full refund or a replacement chair. You are not left waiting on an insurance claim.
Cancel free of charge any time before your chair ships. After it arrives you still have 90 days to return it, with free collection and no restocking fee.
360massage · 2600 S Chicago St, Joliet, IL 60436, United States
admin@360massage.com · (815) 865-0706 (phone and WhatsApp)
Your chair arrives at your door with free delivery service.
Enjoy hassle-free returns within 90 days if you’re not fully satisfied.
Shop confidently with safe and encrypted payment options.
Every chair comes with warranty coverage for your peace of mind.
Select the model you want to personalize and start designing it around your space.
